Support

Open Holdwell and tap Restore Purchases on the subscription screen. Use the same Apple Account you subscribed with. This is how you get Holdwell back after you reinstall the app or move to a new iPhone. If nothing happens, check that you are signed in to the right Apple Account in iPhone Settings, then email us.

Open iPhone Settings, tap your name, tap Subscriptions, choose Holdwell and tap Cancel Subscription. See Apple’s step-by-step guide. Deleting the app does not cancel the subscription. If you are in the 7-day free trial, cancel at least 24 hours before it ends to avoid being charged. You keep access until the end of the period you paid for.

Apple handles payments and refunds, so we cannot refund a purchase ourselves. You can request a refund from Apple.

Your shots, protein, workouts, weights and photos are stored in the app on your iPhone. There is no Holdwell account and we do not keep a copy. Apple Health data is never sold, shared or used for advertising. Only a meal photo you choose to analyze, a barcode number you scan, and your purchase information leave your phone. There are no ads and no tracking. Read the full Privacy Policy.

Because your data is on your phone, deleting it is up to you. Delete single entries in the app, or delete the app to remove everything it stores on your phone. If you used iCloud Backup, an older backup can still hold a copy until you delete that backup in iPhone Settings, your name, iCloud, Manage Account Storage, Backups. Weights, protein and workouts that Holdwell wrote to Apple Health stay in the Health app until you delete them there.

Your data moves with your phone backup or with Apple’s Quick Start transfer. Then open Holdwell and tap Restore Purchases. Holdwell has no account, so there is nothing to sign in to.

Your dose is a medical decision between you and your doctor. Holdwell logs what you took and when. It never recommends, suggests or adjusts a dose, and it has no dose charts or “next dose” advice. When you log a shot, the only thing Holdwell fills in is the number you typed last time, so you do not have to retype it. Change it any time. If you have questions about your dose, ask your doctor or pharmacist.

The Dietary Guidelines for Americans 2025-2030 set a protein goal of 1.2 to 1.6 grams per kilogram of body weight a day, and the US physical activity guidelines recommend muscle-strengthening activity on 2 or more days a week. Holdwell multiplies a reference weight by an amount in that range. The reference weight is your goal weight when it is below your current weight, otherwise your current weight. The amount goes up a little if you are 50 or older or already train regularly. The result is rounded to 5 grams. You can set your own target in Settings, and the explanation is on the Protein tab. If your doctor or dietitian gave you a different target, use theirs.

It is a habit score from 0 to 100 for your last 7 days: protein (45 points), strength sessions (35 points) and the pace of your weight change (20 points). Tap the score in the app to see how it was made. It is not a medical measurement and it does not measure your muscle.

No. Holdwell works without it, and you choose each data type when iOS asks. You can change access any time in the Health app. See the Apple Health section of the Privacy Policy.

The photo estimate needs an internet connection and an active subscription, and it has a daily limit. If it is unavailable you can always log protein with quick add, a barcode or by typing it in. Estimates are approximate: check the numbers before you log them. See how photos are handled in the Privacy Policy.

Allow camera access for Holdwell in iPhone Settings. The live scanner needs an iPhone that supports it, so on other devices you can type the barcode number instead. If a product is not found, it is not in the Open Food Facts database yet: type the protein from the label.

Allow notifications for Holdwell in iPhone Settings and check that Focus modes are not silencing them. Reminders are created on your phone, so they also work offline. Do not rely on a reminder to take your medication.

Ozempic, Wegovy, Wegovy pill, Mounjaro and Zepbound, or any other medication under “Other”. Weekly shots and daily pills are supported. Holdwell is not affiliated with the makers of these medications.

Stop. If you feel dizzy, faint, short of breath, or have chest pain, severe nausea or vomiting, or pain, stop exercising and get medical help. In an emergency call your local emergency number (911 in the United States). Ask your doctor before you start or continue an exercise program.